System Administrator (SA) Skill Level 2

Fort Meade, MD
Full Time
WE
Experienced

System Administrator (SA) – Skill Level 2

Wyetech is seeking an experienced System Administrator (SA) Level 2 to support the implementation, troubleshooting, maintenance, and daily operation of Information Technology (IT) systems within a Federal Government environment. The selected candidate will manage IT infrastructure, provide Tier 1 Help Desk and Tier 2 escalation support, administer UNIX and Windows operating systems, and ensure the reliability, availability, and performance of mission-critical systems.

This position requires experience supporting client/server environments, storage systems, network devices, and associated IT infrastructure. The System Administrator will be responsible for diagnosing and resolving technical issues, monitoring system performance, optimizing resource utilization, and communicating system status and incident resolutions to agency management and internal customers.

Required Skills/Experience

  • Experience implementing, troubleshooting, and maintaining IT systems.

  • Experience managing the daily configuration and operation of IT systems.

  • Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) support.

  • Experience identifying, diagnosing, and resolving IT system problems.

  • Experience assisting users with accessing and using IT systems.

  • Experience supporting client/server systems, storage devices, network devices, and mobile devices.

  • Experience monitoring IT systems and resolving operational issues.

  • Experience optimizing system operations and resource utilization.

  • Experience performing system capacity analysis and planning.

  • Experience troubleshooting hardware and IT system problems.

  • Experience configuring and managing UNIX and Windows operating systems.

  • Experience installing and loading operating system software.

  • Experience maintaining system integrity and configuring network components.

  • Experience implementing operating system enhancements to improve reliability and performance.

  • Experience escalating technical issues and communicating status to agency management and internal customers.

  • Experience providing detailed analysis and feedback for escalated tickets.

Labor Category Description

The System Administrator provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Level 2 System Administrator Capabilities

The Level 2 System Administrator (SA) shall possess the following capabilities:

  • Provides support for implementation, troubleshooting and maintenance of IT systems.

  • Manages the daily activities of configuration and operation of IT systems.

  • Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.

  • Provides assistance to users in accessing and using IT systems.

  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

  • Provides support for the escalation and communication of status to agency management and internal customers.

  • Optimizes system operations and resource utilization, and performs system capacity analysis and planning.

  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

  • Provides in-depth experience in troubleshooting IT systems.

  • Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

  • Provides detailed analysis and feedback to agency management and internal customers for escalated tickets.

Qualifications

  • Seven (7) years of experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required.

  • Bachelor's degree in a technical discipline from an accredited college or university is required.

  • Five (5) years of additional system administration experience may be substituted for a bachelor's degree.

Security Clearance and Additional Requirements

  • Required Clearance: Active TS with Customer Appropriate Polygraph

  • U.S. Citizenship required.

  • Must maintain applicable security clearance and program access requirements throughout employment.

At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.

Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.

Additional benefits include:

Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.

Full-time employees have the option to participate in a variety of voluntary benefit plans including:

  • A Choice of Medical Plan Options, some with Health Savings Account (HSA)

  • Vision and Dental

  • Life and AD&D Benefits

  • Short and Long-Term Disability

  • Hospital Indemnity, Accident, and Critical Illness Insurances

  • Optional Identity Theft and Legal Protection Services

  • Employee Referral Bonus Eligibility up to $10,000

  • Mobility Among Wyetech-supported Contracts

  • Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS

  • Various team-building events throughout the year, such as monthly lunches, summer company picnic, and an annual holiday party.

  • Employees receive two complimentary branded clothing orders annually.

Hourly Pay Range: $70.68–$89.33

Hourly pay rates listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; education; relevant prior work experience, knowledge, skills, and competencies; certifications; and geographic location. Hourly pay rates reflect the pre-benefit gross wage amounts.

Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Affirmative Action Statement:

Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.

Accommodations:

Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact Brittney Wood. at 844-WYETECH x727 or staffing@wyetech.com. We are happy to provide reasonable accommodations to ensure equal access to all candidates.

Wyetech Terms and Conditions:

1. Wyetech may reach out to you via SMS messages during the course of your Wyetech candidacy.

2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at IT@wyetech.com, 844-WYETECH (844-993-8324).

4. Carriers are not liable for delayed or undelivered messages

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy below.

Privacy Policy:

We collect your mobile number and related opt-in data for the delivery of SMS messages. Your mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*